Frequently Asked Questions

It is exciting to see so much recovery over the past few months but with the economy beginning to bounce back, businesses now face new pricing and logistical challenges. Like many companies, National Pen is dealing with unprecedented material and transportation costs, as well as global labor shortages.

You may see increased prices on some of our products – Despite our best efforts to maintain our existing pricing, to continue to bring you the very best quality promotional products for your customers, we have had to increase prices on some of our products due to rising costs.

You may find some shipping delays – National Pen has made large investments in our inventory so that we can deliver customized products to you on time. That said, we suggest that you order your favorite items early to avoid any shipping delays. We also ask for your patience during this extraordinary time as our teams work hard to manage the additional demand.

Nothing is more important to us than helping you be your best and make a personal connection with your customers. We are committed to transforming our business practices to deliver the best value by improving our website, broadening our product selection, and providing a more personal experience.

Yes, of course. Just a heads up—we design each product at a time, so there will be an extra shipping and handling charge for each separate design.

It’s hard to choose, right? We’ll be happy to include both ink colours in your order, just be aware that there will be an extra shipping and handling charge for each colour.

At this time, we’re not able to customise each pen within an order.

When you’re checking out (and before you’ve completed your order), we’ll display your exact total price.

Good news! We offer significant discounts for larger quantity orders. Just give us a call at 08001 456 011 and we’ll be happy to help you.

We’ll send a confirmation email with your invoice straight to your inbox. If you have not received your order confirmation email, please contact us.

Our team gets to working on your order quickly, so we’re not able to make any changes once it’s been placed.

For any COVID-19 products, please note that returns are not accepted at this time.

Of course! View our artwork tips page to learn how to upload your logo.

Personalisation is our thing! Our imprint styles are listed on our artwork tips page.

Yes. When you’re personalising your pen, just check the box that says “Click here if you require a free digital print proof.”

We’ve got you covered. We accept Visa, MasterCard, cheque, or bank transfer.

(Please quote the order reference number on all payments)
1. CHEQUE:National Pen Promotional Products Ltd., Buidling D, Xerox Technology Park, Dublin Road, Dundalk, Co. Louth
2. INVOICE:Pay after receiving your order with the invoice included

Our prices are exclusive of VAT.

No, not typically! We’ll only request pre-payment if the total invoice amount exceeds the credit limit agreed to by our Credit Control Department.

Not at this time, sorry about that! To make sure your order is safe and secure, we require a signature at the time of delivery.

We’re excited for you to get your order! Our normal delivery time is 10-15 working days after you place your order. Products marked on our website with the code “VEN” are typically delivered 28 working days after you approve the artwork.

Please note that deliveries may be delayed to some parts of the United Kingdom as a result of the COVID-19 outbreak.

Shipping prices vary depending on the quantity of units ordered or the weight of your product.

Enter your discount code in the appropriate box when you complete the purchase. Click "Apply Code."

It''s your lucky day! You can enter the offer code you received here